Reviews

Louie did a great job helping me out! I had previously taken the car to another Hyundai dealer closer to my house and had a bad experience there. Since I had purchased the car from Norm Reeves, I took it there and met Louie and he looked up the details and took care of everything very professionally! Thanks again for the great service!

Great place to buy a car Darin was exceptional and very knowledgeable. Love the new car!

Marlene was very knowledgeable and helpful when dealing with issues with the hybrid system on my vehicle. She was very prompt staying in touch with me every step of the process of fixing the problem.

Great experience. The team had the car waiting when we arrived. If you use the preapproved credit application online, it fills out most of the paperwork ahead of time. The sales people didn't push any extras which was nice. They did offer but I declined. We got out of there in under two hours and that included the vehicle tech setup with our salesman. Overall a great experience and I would recommend.

Gotta give a big shoutout to Fred and Alex. Fred greeted me politely and was very understanding. Alex helped me finalized the deal with absolutely no pressure. Bought a 2025 Elantra and I love the car. Dealership is very transparent and will work with you to give you your perfect price. Not a lot of dealerships are like this, hardworking, trustworthy, and honest.

Everyone was courteous and helpful. Wait time was faster than I expected.

It was my first time at Norm Reeves Honda, so it's all quite new. I felt the experience was very positive, and I look forward to coming back in the future for all my vehicle's needs.

Such a pleasant and surprisingly, peaceful experience with buying my vehicle. Fernando was amazing at helping with my situation and getting me in the vehicle I wanted. Buying a vehicle is usually such a stressful experience and, this dealer managed to make it a great one. Thank you, Fernando and team!

(Translated by Google) An employee named Don there was very kind, understanding, and knew exactly what I needed. Although I couldn't buy a car today, he promised to follow up within a few days and helped me with my business even after closing time. I am grateful to Don and plan to recommend him to my acquaintances. (Original) 그곳의 Don 이라는 직원은 아주 친절했고, 이해심이 많았으며 나의 need 를 잘 알앗어요.오늘 차를 살수는 없엇지만 며칠내 F/U 도 해줄것을 약속햇으며 사무실을 닫는 시간 이후까지 일을 봐주었어요ㅡ Don에게 감사하고,주변 지인에게도 소개할 생각입니다.

Candice and Enrique were so helpful and courteous, and I even needed a work email printout while waiting for my car, Candice accommodated me so readily that made me want to continue coming to Cerritos, even though I live 30 miles away. I really appreciated their efficient service and consideration.

It was an excellent experience bringing my new 2026 Tucson in for service. The staff provided very professional care, and the technicians were extremely knowledgeable.

Friendly and knowledgeable staff. I recommend this dealer! Ricardo is a great person to deal with, buy from him with confidence.

It was Great very friendly staff. Everybody was easy to work with.

Fast efficient service, very nice employees

Mike our sales guy was amazing. Easy to work with, never pressured us. It was my son’s first purchase and he made it a positive experience.

Had an appointment with Mike De Leon and he was great. Very friendly to me and my family while we were in. It was a great visit and will be coming back for all my future cars.

I had a great experience! Super smooth, and quick. Selena was the one who sold us the car, she was absolutely fantastic! Honestly everyone we worked with was super chill and awesome, but Selena was definitely the highlight. Would definitely recommend buying from this Norm Reeves Hyundai to anyone looking to get a car!

Had a very good experience at Hyundai Norm Reeves Hyundai superstore everyone was very accommodating and helpful. Things went very smoothly.

I love Norm Reeves Hyundai Superstore. The staff is fabulous and my Service Manager Candace Roxas is awesome! She follows through and makes sure you are completely satisfied! Thank You!😁 you for keeping my vehicle in tip top shape.

Service Specialist -Gary provided great service. I was impressed with Norm Reeves Hyundai in Cerritos. All personnel were professional, efficient and friendly. This is not the case at other Hyundai locations in LA County.

Staffs are accommodating, helpful and attentive to customers needs. They help as much as they could to satisfy the customer and met the expectations.

Read at DealerRater

After spending an entire week talking with and negotiating with multiple Hyundai dealerships, I can honestly say that Norm Reeves Hyundai stood out for all the right reasons. Yes, they gave me the best deal out of three dealerships, but that's not the only reason I chose to buy from them. Even though they are over an hour from my home and I have two Hyundai dealerships within 15 minutes of me, I happily made the drive because of how I was treated. My salesperson, Tryse, was absolutely outstanding. He was patient, knowledgeable, incredibly kind, detail-oriented, and, most importantly, honest ... Read More

Full review text opened.

Google - Jul 4, 2026

After spending an entire week talking with and negotiating with multiple Hyundai dealerships, I can honestly say that Norm Reeves Hyundai stood out for all the right reasons. Yes, they gave me the best deal out of three dealerships, but that's not the only reason I chose to buy from them. Even though they are over an hour from my home and I have two Hyundai dealerships within 15 minutes of me, I happily made the drive because of how I was treated. My salesperson, Tryse, was absolutely outstanding. He was patient, knowledgeable, incredibly kind, detail-oriented, and, most importantly, honest and trustworthy. He took the time to answer every question I had without ever making me feel pressured or rushed. Buying a car can be stressful, but Tryse made the entire experience feel easy and enjoyable. His manager, Chris, was equally wonderful. He was welcoming, positive, and genuinely friendly. From the moment I arrived, the atmosphere at the dealership felt relaxed and comfortable. There were no hard upsells, no unnecessary and time consuming back and forth, and none of the exhausting negotiation tactics I experienced elsewhere. Everything was straightforward, respectful, and drama free. As a woman, I especially appreciated how fairly and honestly I was treated. In the past, I've unfortunately felt that my lack of automotive knowledge was taken advantage of at other dealerships. At Norm Reeves, I never felt that way for a second. I was treated with respect, my questions were answered honestly, and I truly felt they wanted to earn my business the right way. If you're looking for a dealership that combines competitive pricing with integrity, professionalism, and exceptional customer service, I cannot recommend Norm Reeves Hyundai enough. Thank you, Tryse, and the entire team for making what is usually a stressful experience one that I genuinely enjoyed. I LOVE my car!

Louie is diligent and courteous. He always presents me with options so that I can chose the best solution that meets my budget and needs. I have come to trust Louie to keep my car in good condition to avoid costly repairs. Kudos to him and the entire service team.

It’s always a great experience. The staff is friendly and professional. Their communication is exceptional. I will continue to bring them my business.

Very nice people.

Don was so fantastic and helpful, he understood my needs and got me the best deal

Mike de Leon is an amazing sales representative. He really helped me out on getting a car.

Had a great experience with Norm Reeves Hyundai. The process was smooth and detailed. They helped identify additional savings and accommodated my requests. Tryse was awesome and very helpful. Arthuro was also great and making sure everything went smoothly.

My salesperson, Elijah Tillman, was fantastic. Recommend this dealership for all your Hyundai needs. Fast, friendly and competent.

Read at DealerRater

I had a wonderful experience working with Michael DeLeon today. This is my first time getting an electric vehicle and Michael walked me through the process seamlessly and the pricing is transparent. I highly recommend Michael to anyone interested in getting a Hyundai electric vehicle.

Excellent and thorough salesperson and finance team, catered to us and made the entire process easy. Pleasantly surprised. Elijah and Alex were just amazing.

I shopped 12 dealerships before buying my 2026 Hyundai IONIQ 5, and SELINA SIGUENZA got me the best deal by far !!!! Even though she’s a new salesperson, she was knowledgeable, professional, beautiful, and made the entire process easy and stress-free. A big thank you to Alex, the Finance Manager, for making the paperwork and financing quick and smooth, and to Mr. Sam Lee, the internet Director, for helping put together an excellent deal. I couldn’t be happier with my experience and highly recommend this team to anyone looking for a new car! 🚗⭐⭐⭐⭐⭐ I’m definitely coming back for my next cars !

Great service department!

Come and see Fernando! He was super helpful and patient with the process. No pressure and gave me space to make decisions.

I went in to get a Hyundai Palisade, and Darin was absolutely great to work with. He was super friendly and helped us from start to finish. He showed us the car, gave us a really good deal, and even after we bought it, he took the time to go over all the features and give us some helpful tips. If you're looking for a new car, definitely ask for Darin

Mike De Leon and Elijah Tallman were both extremely helpful with helping me purchase my new Hyundai Elantra Hybrid! They explained all of the features available, any add-ons that I may be interested in, and were just generally pleasant to work with. Arthur Ortegawas also great with getting together all of my paperwork for my trade-in and purchase. I've had very difficult times at dealerships, so it was really refreshing to have the team genuinely be helpful.

Read at DealerRater

I recently got car repaired at Cerritos Hyundai. I highly recommend Cerritos Hyundai because of their friendly staff, perfect repair work, and detailed updates throughout the entire process!!

Fred at Cerritos Norm Reeves Hyundai was awesome! He was quick to find the Elantra Hybrid that I had seen on their website, so that I could test drive it and see how it felt and handled. Fred was straight-forward and answered all my questions. If he didn't know the answer immediately, he looked it up and got it verified. Even with my showing up at the dealership 2 hours before closing on a Sunday, Fred and Alex were able to get through the purchase negotiations and paperwork done pretty quickly for my car purchase!

Read at DealerRater

My sales guy was greattt ,respectful and also funny glad to have gotten him. If you go to this location make sure you ask for Tim 🙂

while I didn't end up buying a car with them, their professionalism was much appreciated.

I have a 2022 elantra hybrid and its 12v engine battery went dead. The car's battery is located below the rear seat and is adjacent with the hybrid battery. My service agent Candice was helpful in explaining the problem, diagnosing with her techs and fixing the issue under warranty. I appreciate Hyundai for taking this effort, recruiting mechanics and service agents that address multiple issues in a customer's car to keep it running. If my car continues to function properly for a few more years without any major issues, I will purchase another Hyundai.

Service staff - bought elsewhere - was awesome. Simple, easy, straighforward, helpful, no pressure sales on anything... Looking forward to our next service visit, since it went so well, and that is saying a lot for some other not so good dealerships...

I brought my car in for 60,000 mile maintenance and the service was perfect. I brought my car in at 8:00 a.m at the time of my scheduled appointment and they took it right away. I waited there for the service to be done which was in total about 3 hours. My appointment was booked easily online through the Hyundai app after Norman Reeves sent a reminder that my service was due. They have a very nice waiting area. You can either sit with your computer plugged in, you can sit at tables, or you can sit in the little area where ... Read More

Full review text opened.

Google - Jun 11, 2026

I brought my car in for 60,000 mile maintenance and the service was perfect. I brought my car in at 8:00 a.m at the time of my scheduled appointment and they took it right away. I waited there for the service to be done which was in total about 3 hours. My appointment was booked easily online through the Hyundai app after Norman Reeves sent a reminder that my service was due. They have a very nice waiting area. You can either sit with your computer plugged in, you can sit at tables, or you can sit in the little area where there is a TV and there are cushioned armchairs. As soon as you finish with the initial paperwork, you receive a text link that takes you to the video made of your car where they're checking for dents, etc. And then they also have a payment plan system that they'll include a link to in the text as well. I think that's new but I didn't use it so I'm not exactly sure what that service is. Someone was telling me that there's a service that will take you to the mall for free and back if you have to spend a lot of time there. But I just stayed there. You can also walk around the grounds and there's some green areas. Not quite a park but green areas to just sit down if you like that better than being inside. I was helped by Enrique. He was such a big help. He explained everything. He told me what the charges would be. He asked if I wanted certain Services. I was never pressured as you are at some dealerships. The place is lively with many employees helping along the way. Someone greets you and intakes your car, someone videos your car for for any existing dents. When your car is done, you're called to the payment area. My car was finished half an hour before their estimated time. The whole thing was easy peasy. Usually they top you off with a charge if you have an electric car, but I didn't ask for it yesterday. I would recommend Norm Reeves Hyundai as a place to not only have your car serviced but it's also the place I bought my car. And I have never regretted that.

Excellent service. They took time to explain each process with me. Thank you!!!

Theyre quick went in to get car service. Had ask about otger stuff but they never got back to me about that

I’ve been to dozens of dealerships and have bought a number of cars. Literally have never had customer service as good as Jacob’s. The dude was clear, communicative, FAST, and even though we went slightly over what we wanted, I was happy to leave with a car because the customer service was that good.

Jonathan and Arthur are AMAZING! Super patient sales and loan staff, super nice, and they tolerated all my annoying questions. Would HIGHLY RECOMMEND!

Amazing Experience!!! Joshua and Mike made sure I got everything I wanted, they were very efficient, thorough and helpful through the process. I am so happy with my new car.

I had an outstanding experience working with Tryse at Hyundai. He was incredibly polite, professional, and knowledgeable throughout the entire process. Despite being a young man, he demonstrated a level of expertise, integrity, and professionalism that is well beyond his years. What impressed me most was his honesty and ethical approach. I genuinely trusted the information he provided and never felt pressured at any point. He took the time to explain everything clearly, answered all of my questions, and made the car-buying experience smooth and enjoyable. As a bank manager, I interact with professionals from many industries, and I can ... Read More

Full review text opened.

Google - Jun 4, 2026

I had an outstanding experience working with Tryse at Hyundai. He was incredibly polite, professional, and knowledgeable throughout the entire process. Despite being a young man, he demonstrated a level of expertise, integrity, and professionalism that is well beyond his years. What impressed me most was his honesty and ethical approach. I genuinely trusted the information he provided and never felt pressured at any point. He took the time to explain everything clearly, answered all of my questions, and made the car-buying experience smooth and enjoyable. As a bank manager, I interact with professionals from many industries, and I can confidently say that Tryse is one of the most impressive young professionals I have met. His customer service, character, and dedication are exceptional. In fact, I would gladly offer him a job anytime based on the professionalism he displayed. Hyundai is very fortunate to have Tryse on its sales team. Because of him, I will continue to purchase vehicles from this dealership and will confidently refer friends, family, and clients. Well done, Hyundai, and especially well done, Tryse. Keep up the excellent work!

After a few miserable dealership experiences in San Diego I decided it was time to look for a car further up north. I called Khalid that morning and explained to him I'm ready to buy that day assuming I don't get the runaround on pricing or forced into options that are by and large, optional. I said if the price of one of the cars sitting on their lot was the actual starting price than I would leave immediately. Fast forward 2 hours later I was already sitting down signing papers with Khalid who was honestly my favorite salesman ... Read More

Full review text opened.

Google - Jun 3, 2026

After a few miserable dealership experiences in San Diego I decided it was time to look for a car further up north. I called Khalid that morning and explained to him I'm ready to buy that day assuming I don't get the runaround on pricing or forced into options that are by and large, optional. I said if the price of one of the cars sitting on their lot was the actual starting price than I would leave immediately. Fast forward 2 hours later I was already sitting down signing papers with Khalid who was honestly my favorite salesman that I worked with all week. He didn't lie about options or force me into taking any of them which made the process really easy. Thanks Norm Reeves & Khalid for putting me in my new Ioniq 5!

Joseph the sales guy was so kind and helpful from the start.

I didn't like that they tried to get in a higher price and play the game of pricing war of how much they would give for my car. When I asked the manager of why they just give the higher price on my trade in to begin with. Answer because some people will take the lower price.

Read at DealerRater

Great dealership experience. No pressure, friendly staff, and overall pleasure. Tryce and Alex are top performers and deserve kudos for their ability to be open and transparent.

Great customer service. Mathew Vacio went above and beyond answering all my questions. Very happy with my purchase.

I live in Montebello and I don't mind going all the way to Cerritos to have my car serviced. Thank you Jayden for your help. Professional all the way.

Read at DealerRater

Professional friendly service

Had good experience with check in , information about recalls , maintainacce services , check in and check out .

Read at DealerRater

We had a great experience at Norm Reeves Hyundai. Highly recommend!

Everything was great!! Thanks Fernando.

First off , the price was thousands less than my local dealer . Only when I informed the local place Norm Reeves can do it for the price I asked did the local dealer budge . Not all dealers are the same . So we took a drive to save a few K, of course! Half expecting a bare bones place because of the lower price we were pleasantly surprised at how genuine and courteous the people were. Very steel , stone and glass with great coffee. We got the car for the price I was given on a phone call 24 hours prior to my ... Read More

Full review text opened.

Google - May 25, 2026

First off , the price was thousands less than my local dealer . Only when I informed the local place Norm Reeves can do it for the price I asked did the local dealer budge . Not all dealers are the same . So we took a drive to save a few K, of course! Half expecting a bare bones place because of the lower price we were pleasantly surprised at how genuine and courteous the people were. Very steel , stone and glass with great coffee. We got the car for the price I was given on a phone call 24 hours prior to my visit. No last minute shell game baloney. We skipped the undercoating sales attempts and bought other extras but when I said no to an extra it was not mentioned again . This tactic which had make me walk out of other dealers previously is not used here. My car was washed, charged , walked through bumper to bumper . All questions answered and the electronic set up was done in the car with a person. The person knew the car very well and made short , clean work of my questions and ensured my confidence on using certain features. An EV can be quite complex compared to a ‘72 Chevelle and I knew what I was getting into. The salesman, Johnathan, did not condescend or leave out detail . Taking time to type things in , go over procedures and how to do what. The money guy took a long time but these places always do and you want your paper done right and I found no mistakes. I would have liked some type of food availability, even a box of donuts but no luck. Coffee and water galore , plenty of parking open , light, airy dealership.

Tryse Redford and Justin-Wong Shea were an absolute pleasure to work with. They were professional, courteous, and knowledgeable in regards to the car model and features I was looking for. They were willing to work with me on pricing and to try and remedy any reservations and issues I had with the car options available. Ultimately, we settled on a fair deal and I'm pleased with the experience. They followed up with me once any issues I had was remedied and ensured it was ready to be picked up and driven off in a snap. They provided excellent customer ... Read More

Full review text opened.

Google - May 25, 2026

Tryse Redford and Justin-Wong Shea were an absolute pleasure to work with. They were professional, courteous, and knowledgeable in regards to the car model and features I was looking for. They were willing to work with me on pricing and to try and remedy any reservations and issues I had with the car options available. Ultimately, we settled on a fair deal and I'm pleased with the experience. They followed up with me once any issues I had was remedied and ensured it was ready to be picked up and driven off in a snap. They provided excellent customer service. I would also like to commend Chris Dao and Arthur Ortega as well for being transparent and offering no pressure for additional add-ons and warranties. I would definitely recommend this dealership to my friends and family and hope to do business with them again in the future.

Prices are high Service was very good Extremely polite Shout out to Tony

I was pleased with the customer service shown by all the staff in the service department. They were all very helpful.

The best part of my experience was meeting my salesperson Tryce Redford. He did an excellent job! He was professional, courteous, good listener, did all he could to accommodate my needs while there purchasing the car. That and the good price of the used vehicle were very good. Please commend Tryce for his exceptional service.

Excellent customer service provided by Enrique from beginning to end. He was knowledgeable and provided updates as necessary.

I had a car emergency and went to the dealer without an appointment. The service staff was able to complete the work despite a heavy workload on a Saturday.

Darin was great. He worked within our budget and got us a great deal. It was easy. Straight forward without the high pressure that comes with leasing/buying a new car.

Personnel were very knowledgeable and friendly. I felt getting there @10:30 am and leaving after 1:30pm was a bit much, considering what I had done to the car.

Very positive experience on a recent lease for an Ioniq 9 at the Cerritos location. We worked with Elijah and Khalid on the deal. Majority of negotiating was done via texting, so the process in person after we aligned on the numbers was very smooth and done within a couple hours. And no surprises when we arrived to sign the paperwork and pick up the car. Highly recommend anyone who does not want to spend their whole day at the dealership to communicate via texting with their sales team to workout the numbers.

Excellent customer service and very professional sales rep. Scott Kim is the BEST!

This dealership is always attentive to your needs. They are friendly, attentive, honest with their assessments and very professional. And ask for Enrique...he's great! I recommend this dealership.

Great experience. Our sales rep, Justin, allowed us to go through everything at a calm pace. Didn't feel pushed or pressured at any point. Our finance officer, Arthur, worked with us to make the deal match our budget. I would not hesitate to buy my next car from these gentlemen. All around great experience.

It was a quick process. Everyone was helpful and knowledgeable.

I just purchased a 2026 Tucson from Hyundai Cerritos, and I couldn't be happier. If you’re looking for a smooth, pressure-free car buying experience, ask for Sky Kim. Sky was incredibly knowledgeable about the new 2026 features and took the time to walk me through the tech and upgrades without ever making me feel rushed. The entire process at Norm Reeves was transparent and efficient. Sky and the management team made sure the pricing was fair and the paperwork was straightforward. Highly recommend Sky Kim if you want a professional who truly knows their stuff!"

The service is fantastic, I’m always greeted with a smile. My service manager Gary Ohnesorgan worked with me to get the services I wanted and I didn’t feel pressured for anything else. Thank you to the whole team at Norm Reeves

What a wonderful experience buying a new vehicle. Everyone from the General Sales Mgr. Chris Dao, the Sales Rep. Jacob, also Joshua, and Haley who assisted us with financing, were kind, caring, patient and professional. No pressure tactics. Just genuine, helpful and honest people. We felt like family. Thank you all!

This is where I originally purchased my Hyundai Ioniq back in 2020, so when I needed service, I decided to give them a try — even though I was genuinely nervous after a series of terrible experiences at my local Downey Hyundai dealership. I’m so glad I did. They were absolutely fantastic. They diagnosed and solved my issue efficiently, treated me with respect, and never once tried to upsell me on services I didn’t need — a refreshing change from what I’d grown used to. If you own a Hyundai and need service, make the drive here. And whatever you ... Read More

Full review text opened.

Google - May 13, 2026

This is where I originally purchased my Hyundai Ioniq back in 2020, so when I needed service, I decided to give them a try — even though I was genuinely nervous after a series of terrible experiences at my local Downey Hyundai dealership. I’m so glad I did. They were absolutely fantastic. They diagnosed and solved my issue efficiently, treated me with respect, and never once tried to upsell me on services I didn’t need — a refreshing change from what I’d grown used to. If you own a Hyundai and need service, make the drive here. And whatever you do, skip Downey Hyundai.