Reviews

Nice staff . Very helpful

Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .

We had a great experience leasing our new vehicle with Elijah, our sales representative, and Michael, the finance manager. Elijah thoroughly explained the car’s features and functions, and the paperwork process with Michael was smooth and straightforward, with no hidden fees or surprises. The dealership also has a huge inventory, so there’s no need to visit other dealerships to find the right vehicle! We highly recommend this dealership. Thank you so much, Elijah and Michael, for making our leasing experience so easy and enjoyable!

I was considering getting a car from this dealership and reached out online and via phone. They have a concierge email you back and they didn’t even have the correct car I inquired about in the email to me. I have called multiple days in a row and left voicemails for management with zero calls back. Horrible customer service and they must not need another sale.

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct ... Read More

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Google - Oct 18, 2026

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct rotation pattern again and was assured that my request would be followed. I also confirmed afterward that the rotation had been completed. However, I had marked each tire beforehand, and not a single tire had changed position. The rotation simply wasn’t done. This is particularly concerning for an EV, where tire wear can be significant and regular rotations are important. I had already driven approximately 10,000 miles since my previous rotation, and the service center was recommending that I replace my tires due to wear. If tire wear is a concern, properly performing scheduled tire rotations should be a priority. I’ve also repeatedly requested that my tires be inflated according to the manufacturer’s door placard (36 PSI cold). The pressure readings have often been higher afterward, despite being told that the specified pressure was used. While this is a relatively minor issue, it adds to my frustration with the lack of attention to specific requests. What bothers me most isn’t just the mistakes. It’s being repeatedly assured that the requested work has been completed correctly, only to find otherwise. I expect a Hyundai-authorized service center to follow Hyundai’s own maintenance recommendations, perform the services it says it has performed, and communicate accurately with customers. Unfortunately, my repeated experiences here have left me with no confidence in their service. I won’t be returning.

They make wait far too long after I arrive.

Service department is a hell-hot mess in terms of customer service. If you want to get in contact with someone, quickest way is to call sales and ask to be transferred. $5,151 worth of parts were ordered without my permission or payment, and they held the car hostage until I got my bank to cooperate and pay them. It was clearly expressed that is was only meant to be a consult. Only after I payed them an additonal $2,300 in labor and got the car back did we realize that they took my work jacket out of my trunk and nobody can ... Read More

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Google - Oct 12, 2026

Service department is a hell-hot mess in terms of customer service. If you want to get in contact with someone, quickest way is to call sales and ask to be transferred. $5,151 worth of parts were ordered without my permission or payment, and they held the car hostage until I got my bank to cooperate and pay them. It was clearly expressed that is was only meant to be a consult. Only after I payed them an additonal $2,300 in labor and got the car back did we realize that they took my work jacket out of my trunk and nobody can tell what happened to it. Why anybody needed in the trunk on a seatbelt repair, I couldn't tell you. And they won't tell you, because they n e v e r answer their phones. Actual work done was alright, but having to communicate with anyone who works there is going to ruin your week - and I say a week because that's exactly how long they manage to stretch it out.

I approached Norman Reeves Hyundai Superstore as a serious buyer, prepared to negotiate a fair price for a vehicle. Unfortunately, my experience left me questioning whether this dealership genuinely values its customers or simply expects buyers to accept whatever price they put on the windshield. The vehicle in question had significant damage that raised legitimate concerns about potential safety issues and future repair costs. Rather than throwing out an arbitrary lowball offer, I took the time to evaluate the vehicle's condition, research realistic repair and reconditioning costs, and consider the types of valuation methods dealerships themselves use when determining ... Read More

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Google - Oct 10, 2026

I approached Norman Reeves Hyundai Superstore as a serious buyer, prepared to negotiate a fair price for a vehicle. Unfortunately, my experience left me questioning whether this dealership genuinely values its customers or simply expects buyers to accept whatever price they put on the windshield. The vehicle in question had significant damage that raised legitimate concerns about potential safety issues and future repair costs. Rather than throwing out an arbitrary lowball offer, I took the time to evaluate the vehicle's condition, research realistic repair and reconditioning costs, and consider the types of valuation methods dealerships themselves use when determining what a vehicle is worth. I presented what I believed was a reasonable, well-informed offer based on those factors. We were only about $1,000 apart. Instead of working toward a compromise or explaining why their asking price was justified despite the vehicle's condition, their response was essentially, "You've got it all figured out. Have a good day." And just like that, the conversation was over. What bothers me most isn't that they declined my offer. Dealerships are businesses, and I fully understand that they need to make a profit, cover overhead, and take care of their employees. There is absolutely nothing wrong with that. But there is a difference between running a profitable business and treating a customer's reasonable concerns and informed negotiations as an inconvenience. A thousand-dollar difference on a vehicle with significant damage should have been an opportunity for a professional conversation, not a reason to dismiss someone willing to spend thousands of dollars at your business. I wasn't asking for a handout. I wasn't expecting them to lose money. I was asking for a fair deal that reflected the actual condition of the vehicle and the potential financial risks I would be accepting as the buyer. Here's what I believe Norman Reeves Hyundai Superstore needs to understand: A customer questioning your asking price isn't necessarily questioning your integrity. They're exercising financial responsibility. And a customer who does their research shouldn't be treated like a problem simply because they understand what they're buying. The most disappointing part is that we weren't even that far apart. A dealership genuinely interested in earning someone's business could have at least attempted to bridge that gap professionally. Instead, they chose to end the conversation. My advice to anyone considering purchasing a vehicle here is simple: Do your research, inspect the vehicle thoroughly, understand its repair history and condition, and know what you're willing to pay. Don't assume that a dealership's asking price automatically reflects the vehicle's true value. I can respect a dealership that stands firm on a price. What I cannot respect is a dealership that dismisses a serious buyer for having the knowledge and confidence to negotiate. In my experience, Norman Reeves Hyundai Superstore lost an opportunity to earn a customer over a $1,000 difference. That says more about their approach to customer service than any sales pitch ever could. A vehicle can be found at another dealership. Trust, once lost, is much harder to replace.

Very nice facility, good service, free coffee..we'll staffed..n courteous. Coming for more than 20 yrs for service. Many services done,my car is 25 yrs old..running great no problem

This place great. Gets you right in. Great communication while vehicle in the shop. Vehicle ready same day. Fast quick check out. All positives for this location.

We are incredibly grateful to Norm Reeves Hyundai Superstore Cerritos for helping our family drive home in our dream car. This is a team that truly works together to make sure you have the best experience and get the best possible deal. I communicated with them via phone at first, and I was impressed with how responsive, diligent, and patient they are. We visited them the next day and everything was just 10/10, from the moment we stepped in to the moment we left the lot. They are very thorough in the way they present the information, and they do not ... Read More

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Google - Oct 5, 2026

We are incredibly grateful to Norm Reeves Hyundai Superstore Cerritos for helping our family drive home in our dream car. This is a team that truly works together to make sure you have the best experience and get the best possible deal. I communicated with them via phone at first, and I was impressed with how responsive, diligent, and patient they are. We visited them the next day and everything was just 10/10, from the moment we stepped in to the moment we left the lot. They are very thorough in the way they present the information, and they do not upsell (very open and honest process, which we valued greatly). They were a true, thoughtful partner during our transaction and we will recommend them every time. Shout out to Don, Mike, Deseray, and Khalid for their efforts to make this day memorable. Thank you, thank you!

Great experience here at Norm Reeves Hyundai Superstore Cerritos. Thank you to Brandon Carlo. Made this experience great and smooth as possible. I definitely recommend this place and Brandon Carlo for anyone interested in purchasing a new car!

I purchased a car from Hyundai of Cerritos, and the experience was unnecessarily frustrating; from a missed appointment to repeated pressure over add-ons I had clearly declined. The salesperson I had an appointment with never showed up, even though we spoke that morning. Another salesperson, Trice, helped me instead. When we reviewed the purchase price, I explicitly declined ALL extras, including GAP coverage, an extended warranty, and an anti-theft device. Trice then brought over Arthur Ortega from finance to explain those same products again. Having purchased seven cars before, I found his tone condescending. After about 10 minutes, I declined everything ... Read More

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Google - Oct 4, 2026

I purchased a car from Hyundai of Cerritos, and the experience was unnecessarily frustrating; from a missed appointment to repeated pressure over add-ons I had clearly declined. The salesperson I had an appointment with never showed up, even though we spoke that morning. Another salesperson, Trice, helped me instead. When we reviewed the purchase price, I explicitly declined ALL extras, including GAP coverage, an extended warranty, and an anti-theft device. Trice then brought over Arthur Ortega from finance to explain those same products again. Having purchased seven cars before, I found his tone condescending. After about 10 minutes, I declined everything again. Yet when it came time to sign, the anti-theft device was included in the contract. I stopped the process and spent another 15 minutes explaining that I had already declined it twice. When I asked Trice to confirm our earlier conversation, I received a roundabout response instead of a clear answer. A manager eventually came over and explained how difficult it would be for Arthur to rewrite the contract. When I said I was prepared to walk away, the manager raised his voice and told me, “GO AHEAD! LEAVE THEN.” Arthur ultimately corrected the contract in less than three minutes. I completed the purchase, but the rest of the transaction happened in uncomfortable silence. Arthur walked away afterward without a handshake, a thank-you, or an apology. Trice handed me the keys, also without an apology for what had happened. The issue wasn’t simply that they offered extras. It was that I repeatedly declined them, one still appeared in the contract, and correcting it became an argument. A customer should be able to say “no” and have that decision respected. If you shop here, read every line of the contract and verify every charge before signing. Based on my experience, I would not recommend Hyundai of Cerritos. "CROOKED AS A DOGS' BACK LEG."

Terrible customer service in the service department. I will never give this dealer my business again.

Awesome service. Chris and especially Ricardo were a big help. Thank you!

Would have given 0 starts if that were an option. Extremely disappointing and disrespectful buying experience. I had been communicating with Norm Reeves Hyundai throughout the third week of this month about a specific Palisade Hybrid Calligraphy VIN and finally came into the dealership after finishing my research when I was ready to purchase it. After shaking hands on the deal, completing the credit application, and working with Don and Angel, I was told while I was at the dealership that someone else had purchased the vehicle. A smart consumer would guess what happened here behind tue scenes. This was incredibly ... Read More

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Google - Sep 28, 2026

Would have given 0 starts if that were an option. Extremely disappointing and disrespectful buying experience. I had been communicating with Norm Reeves Hyundai throughout the third week of this month about a specific Palisade Hybrid Calligraphy VIN and finally came into the dealership after finishing my research when I was ready to purchase it. After shaking hands on the deal, completing the credit application, and working with Don and Angel, I was told while I was at the dealership that someone else had purchased the vehicle. A smart consumer would guess what happened here behind tue scenes. This was incredibly frustrating. I had spent the entire week working with the dealership, brought my family in specifically for this vehicle a couple of times, and was there ready to complete the purchase. To find out at that point that the vehicle was no longer available was a tremendous waste of my time and showed very little consideration for me or my family. What made the experience worse was how the entire situation was handled. Management had no clue and lacked the ability to communicate effectively with customers. I spoke with Naz, Sam and Chris through the deal and they didn’t sound like someone who would make you feel welcome. After the incident, they didn’t take ownership of what happened, and were trying to push me towards another vehicle as though that should simply make the situation go away. Sam told me they would work on another deal and potentially have the vehicle the next day, but by then I had completely lost confidence in the dealership and Hyundai. I ultimately purchased a vehicle from another manufacturer. I would strongly recommend that management review how this transaction was handled. Whatever the circumstances behind the vehicle becoming unavailable, the communication and customer handling were unacceptable. This isn’t the first time their staff has been unprofessional to me. Had similar experiences in 2023. I will not be returning to Norm Reeves Hyundai and given the overall lack of professionalism , will steer clear of Hyundai. Would recommend you all to have everything confirmed in writing before you walk on or skip this dealership.

Sales initial offer was a joke, not professional. Second offer was less ridiculous. Third offer was suggestion to buy somewhere else. I took their advise seriously :). The 2 star is for the free coffee.

Brandon Carlo and Bryan Garcia were amazing.

They took forever to retrieve my car after service My time is valuable is not to be wasted by them

Heman Bagga, the Service Manager, provided truly outstanding service. He helped us right away and made the entire process quick and stress-free. He was genuinely kind, caring, and professional. Norm Reeves Hyundai is very fortunate to have him, and he absolutely deserves to be recognized and promoted

This is the truth…I don’t write reviews. Like, ever. The service and the experience we had purchasing our car with Norm Reeves Hyundai was so top tier, I had to write a review. Our sales rep Angels’ help was excellent. He was happy help to us. He gave us space. Never pushy. Answered our questions and is a sweetheart of a guy. When it came to the financing part, Benjy was so cool and explained everything to.us. Patient. Super nice. The experience was outstanding all the way around. The best way I can put it is…Angel ... Read More

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Google - Sep 1, 2026

This is the truth…I don’t write reviews. Like, ever. The service and the experience we had purchasing our car with Norm Reeves Hyundai was so top tier, I had to write a review. Our sales rep Angels’ help was excellent. He was happy help to us. He gave us space. Never pushy. Answered our questions and is a sweetheart of a guy. When it came to the financing part, Benjy was so cool and explained everything to.us. Patient. Super nice. The experience was outstanding all the way around. The best way I can put it is…Angel and Benjy they didn’t sell us a car, they helped us buy a car. If you’re in the market, go to this dealership. They’ll take care of you.

All of the people at the dealership were easy to work with in the process of considering buying a car. Scott Kim was especially helpful in answering our questions, explaining options, and guiding us through the steps of the process.

Made the trip out there to look at a car and honestly, I am very disappointed. Tracy helped us, but she didn't seem interested in trying to earn our business at all. After test driving, we went to look at numbers. She went to the manager and came back almost immediately saying, “That's the price.” The manager never even came out to speak with us or try to work something out to earn our business. What really bothered me was the taxes on the worksheet. They were calculating taxes for Los Angeles County even though that was not ... Read More

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Google - Aug 30, 2026

Made the trip out there to look at a car and honestly, I am very disappointed. Tracy helped us, but she didn't seem interested in trying to earn our business at all. After test driving, we went to look at numbers. She went to the manager and came back almost immediately saying, “That's the price.” The manager never even came out to speak with us or try to work something out to earn our business. What really bothered me was the taxes on the worksheet. They were calculating taxes for Los Angeles County even though that was not the tax rate for our registration address, this was know from the beginning. I had actually seen other Google reviews mentioning concerns about their pricing, and I still decided to give them a chance. After seeing the numbers for myself, I regret it. I wasn't asking for anything crazy. I just wanted the total OTD price and to see if we could work something out. Instead, we were basically given a number and sent on our way. As we were leaving, another employee asked if everything was okay. We explained what happened and he apologized, which I appreciated. Overall, a very rude and disappointing experience. I came ready to buy, but they made it very easy for me to walk away.

The service was great. They were timely, genuine, and thorough. I'm so glad that I decided to choose this particular dealership.

Easy to work with. I highly recommend Scott Kim if you’re looking for a new car.

A couple of months ago my wife purchased a Hyundai Palisade from Norm Reeves. There was an issue and I posted a review here explaining the problem. I was immediately contacted by Bill at Norm Reeves and he did everything he could to correct the situation and corrected it. Thank you Bill for helping!!!! I will continue to bring my business to Norm Reeves.

BEWARE OF THIS DEALERSHIP!! We leased a 2024 Santa Fe in September 2024, within 1 month we had to return it due to a transmission problem. The 2nd Santa Fe is even worse. Apparently, this dealership installs AFTER MARKET anti-theft/tracking device from a company called KARR Anti-Theft- which we knew nothing about. Well... turns out whoever installed the device in our car completely wrecked the wiring. Our car has now been in the shop for 20 days with no end in sight. Of course, all of the wiring issues started after we moved across the country so now we're dealing with a ... Read More

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Google - Aug 20, 2026

BEWARE OF THIS DEALERSHIP!! We leased a 2024 Santa Fe in September 2024, within 1 month we had to return it due to a transmission problem. The 2nd Santa Fe is even worse. Apparently, this dealership installs AFTER MARKET anti-theft/tracking device from a company called KARR Anti-Theft- which we knew nothing about. Well... turns out whoever installed the device in our car completely wrecked the wiring. Our car has now been in the shop for 20 days with no end in sight. Of course, all of the wiring issues started after we moved across the country so now we're dealing with a different dealership who is claiming that none of the repairs are covered under the warranty because the faulty anti-theft device and shotty installation of the anti-theft device is considered an aftermarket part. Norm Reeves Hyundai installed the after market part without our consent or knowledge. So before you lease or buy anything from this dealership, make sure that they haven't hard wired anything without your consent.

Good experience. Nice dealership. Nice salesman. Like everybody in their business, they will initially try to sell you the car you want with a big maintenance program and a bunch of dealer add-on options. Adds ton of $. The Sayles pitch would be there already on the car, but the truth is you can demand a similar car without them or have them remove them. Wish they will if you push back hard enough.You have to pretty forcefully push back on all that and then it can all go quickly and smoothly. (unless you want all the dealer add-ons, but ... Read More

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Google - Aug 19, 2026

Good experience. Nice dealership. Nice salesman. Like everybody in their business, they will initially try to sell you the car you want with a big maintenance program and a bunch of dealer add-on options. Adds ton of $. The Sayles pitch would be there already on the car, but the truth is you can demand a similar car without them or have them remove them. Wish they will if you push back hard enough.You have to pretty forcefully push back on all that and then it can all go quickly and smoothly. (unless you want all the dealer add-ons, but there are a huge profit center for the dealer and generally not a great idea.)

SHOUT OUT to Darin and the Hyundai team for making the car shopping experience a positive one! Darin was very patient and helpful when showing us different cars. He was very responsive to our texts and questions. I ended up purchasing a brand new 2026 Hyundai Santa Fe Hybrid and I love it! I would definitely recommend this dealership to my friends looking for a new car!

I had a wonderful experience leasing my vehicle at Norm Reeves Hyundai, largely thanks to Elijah. He was extremely respectful, took the time to listen carefully to all of my questions, and provided clear and helpful answers throughout the entire process. Working with him was super convenient and stress-free. ​What really stood out was his dedication even after the sale—he followed up quickly after delivery and took the time to thoroughly explain all of the car's features. I highly recommend working with Elijah if you are looking for a smooth and supported car-buying experience!

I'm not a fan of the car shopping experience, but Mike (De Leon) and Tannaz at Norm Reeves Hyundai Superstore made it feel genuine and painless. I went in with a car and trim in mind, and Mike made sure I was informed on the packages and was more than willing to pull a car from a farther lot to make sure I test drove a vehicle with my preferred specs. I was also glad to get a solid deal on a maintenance package from Tannaz that was folded into my monthly finance payment. I personally feel this simplifies ... Read More

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Google - Aug 16, 2026

I'm not a fan of the car shopping experience, but Mike (De Leon) and Tannaz at Norm Reeves Hyundai Superstore made it feel genuine and painless. I went in with a car and trim in mind, and Mike made sure I was informed on the packages and was more than willing to pull a car from a farther lot to make sure I test drove a vehicle with my preferred specs. I was also glad to get a solid deal on a maintenance package from Tannaz that was folded into my monthly finance payment. I personally feel this simplifies the car ownership for me and gives me more peace of mind since I'll be putting a lot of miles on the car for my commute. Tip would be to start your car shopping day early - we were done by lunchtime. I'm also just impressed with the design and handling of Hyundais, and I chose the Kona because it keeps a nice balance between digital and physical buttons. Throughout the process, Mike and Tannaz consistently managed our expectations around progress and timing, even though they were juggling other customers and some unexpected items that morning. I appreciated the communication and care. Highly recommend asking for Mike and Tannaz at Cerritos!

Gary is very professional and kind. Service was efficient, with uber and free car wash.

Elijah Tallman best sales person i have ever met. Brought my 2025 Ioniq 5 for service, was done on time and was provided Uber/ Shuttle. Couldn’t be happier with Norm Reeves

Their staff is very helpful and not pushy. Had a great experience with my new car purchase!

My wife and I had purchase a used SUV from Norm Reeves Hyundai Cerritos. The vehicle seems in good condition with low miles and drove good during test drive. After purchase the used vehicle full price about two months there were problems with the shift solenoid which got fixed. Then right afterwards the check engine light came on and thought it was spark plugs need replacing but soon afterwards one day the car stop running while making an errand. After a local mechanic check the SUV it turns out the engine had low compression in 5 of 6 cylinder and suggest need ... Read More

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Google - Aug 13, 2026

My wife and I had purchase a used SUV from Norm Reeves Hyundai Cerritos. The vehicle seems in good condition with low miles and drove good during test drive. After purchase the used vehicle full price about two months there were problems with the shift solenoid which got fixed. Then right afterwards the check engine light came on and thought it was spark plugs need replacing but soon afterwards one day the car stop running while making an errand. After a local mechanic check the SUV it turns out the engine had low compression in 5 of 6 cylinder and suggest need to put in a rebuilt engine. So I went back to Hyundai and explain the events of the vehicle they sold us and manager Kimo Pahoa had apologized for the vehicle condition which they sold to us and that they will work with us on buyout of the vehicle and assist on getting another vehicle since we were out of a vehicle. Well, the sales manager said in a couple of days he woll have some used vehicles cone through and that he will contact us. Well after a week we haven't heard from him and we call left numerous messages and no call back. Obviously, he have no intention on helping us and leaving us high and dry. I spent all we had on the SUV and to go through this nightmare with them. This is the worst dealership and strong warning to all who reads this post do not deal with this dealership at all because they lied and cheat don't care about their customers.

sky kim was nice to work with. helpful and attentive to customers needs my salesperson sky kim was extremely helpful with helping me purchase my new Hyundai

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Everyone I interacted with, from the moment I dropped off my car to the moment I picked it up from service, was incredibly friendly, helpful, and approachable. The young lady (Liz) who went to get my car, the young man who helped me with my service payment, and Louie the service advisor were all wonderful. Everyone made the experience easy and pleasant, and I really appreciate the great customer service!

Our sales person Mike Monji was outstanding. He was so pleasant to work with, and did an excellent job of balancing the our needs with the needs of the dealership to get us into the car we wanted. We were also impressed with others there who helped Mike. We chose Norm Reeves Honda because of their reputation and were not disappointed.

Jonathan Juarez was my salesperson. He answered every question, was very knowledgeable and kind. This is the second vehicle I have purchased from Jonathan at Norm Reeves.

I'm extremely happy with the customer service provided at Norm Reeves Hyundai. They met my needs and I walked away with not only the car I needed, but what I wanted. If you're looking for a great sales associate, go and ask for Mike M. 👍🏼

(Translated by Google) I was deeply impressed by the professional knowledge and thoughtful consideration of Dealer SKY KIM. I am very satisfied with the purchase of a good car and I am grateful. (Original) SKY KIM 딜러 분의 전문적인 지식과 세심한 배려에 매우 감동을 받았습니다. 좋은 차를 사게 되어서 매우 만족하고감사합니다.

It was great Fast and Jacob was amazing

Tracy and Joseph were nice to work with. They worked hard at finding the right vehicle. However, after going over the sales receipt, I noticed a charge for something we did not want. We said no to the SWDS . We were charged $2,022 for it. We told Joseph and Tracy specifically that the car is kept in the garage and we did not want it. I also have a question about EG Theft deterrent for $500. Neither the sales or finance department brought this to our attention. I would like those charges taken off. Thank you.

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Coffee machine was out of order. It was hot in the waiting area.

I had a good experience with Jonathan when purchasing my car. I felt he was polite and clear with the rebates and pricing he was able to offer. I appreciate that he showed me the pricing with the total clearly stated and the breakdown of all the costs that added to the total and which parts were optional. He remained respectful when I let him know the price was not enough for me not to look at the other brand’s car. I came back and Jonathan kept the same offer for me. I like that they did not push ... Read More

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Google - Aug 3, 2026

I had a good experience with Jonathan when purchasing my car. I felt he was polite and clear with the rebates and pricing he was able to offer. I appreciate that he showed me the pricing with the total clearly stated and the breakdown of all the costs that added to the total and which parts were optional. He remained respectful when I let him know the price was not enough for me not to look at the other brand’s car. I came back and Jonathan kept the same offer for me. I like that they did not push nor talk about leasing when I told them I wanted to keep the car for many years and wanted to pay cash in full. I also appreciate Matthew for answering my questions and clarifying some things and Arthur for helping with filling out the paperwork.

Great experience at Norm Reeves Hyundai. Everyone was great & helpful.

Made a 9:30 AM appointment for a tire rotation. Since I drive an EV, I confirmed no additional services were needed. I was told the wait would be about 90 minutes, but after more than 2 hours, I was still waiting. I noticed technicians away for non-service activities while customers were waiting. I understand breaks are part of work, but the overall delay for a simple tire rotation was disappointing. I hope the dealership can improve scheduling and communication.

Louie did a great job helping me out! I had previously taken the car to another Hyundai dealer closer to my house and had a bad experience there. Since I had purchased the car from Norm Reeves, I took it there and met Louie and he looked up the details and took care of everything very professionally! Thanks again for the great service!

Great place to buy a car Darin was exceptional and very knowledgeable. Love the new car!

Marlene was very knowledgeable and helpful when dealing with issues with the hybrid system on my vehicle. She was very prompt staying in touch with me every step of the process of fixing the problem.

Great experience. The team had the car waiting when we arrived. If you use the preapproved credit application online, it fills out most of the paperwork ahead of time. The sales people didn't push any extras which was nice. They did offer but I declined. We got out of there in under two hours and that included the vehicle tech setup with our salesman. Overall a great experience and I would recommend.

Gotta give a big shoutout to Fred and Alex. Fred greeted me politely and was very understanding. Alex helped me finalized the deal with absolutely no pressure. Bought a 2025 Elantra and I love the car. Dealership is very transparent and will work with you to give you your perfect price. Not a lot of dealerships are like this, hardworking, trustworthy, and honest.

This thing suddenly fell down while I was driving My 2021 Hyundai Tucson. Is this normal? Shouldn’t there be some kinna plastic cover that should prevent it. Looks like the plastic cover is missing since my last service at your store. Can some Hyundai technician answer me, please? This vehicle has been serviced only at this store.

I recently went in to purchase a vehicle and had a very disappointing experience. On my first visit, the car had a portable charger in the trunk. When I returned to finalize the purchase, the charger was missing. I asked about it, and the manager I spoke with was extremely rude and insisted the car “never had a charger,” basically calling me a liar. Shortly after taking the car, it gave me a “low propulsion” and “slow down” error. I had to replace the 12V battery myself, which cost over $250 — the battery was 7 years old. The finance manager told me ... Read More

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Google - Jul 19, 2026

I recently went in to purchase a vehicle and had a very disappointing experience. On my first visit, the car had a portable charger in the trunk. When I returned to finalize the purchase, the charger was missing. I asked about it, and the manager I spoke with was extremely rude and insisted the car “never had a charger,” basically calling me a liar. Shortly after taking the car, it gave me a “low propulsion” and “slow down” error. I had to replace the 12V battery myself, which cost over $250 — the battery was 7 years old. The finance manager told me they would take care of me if anything happened within the first couple of days, but now they are not responding to my messages at all. This is not the level of professionalism or customer service I expected. Buyers should be aware of how issues are handled here.

Complimentary oil change takes 3 hours with an appointment. No thanks

They will help you buy a car, hand you a pencil with a bunch of extended warranties you didn’t ask for, but once you buy and finance and are out the door, you won’t be able to reach them. Don’t leave messages either because it’s not like they call back. I called and left messages multiple times to schedule an appointment with my finance manager but never did I once get a call back. I had to visit the dealership in person to schedule an appointment and when revisited on the day and time of the ... Read More

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Google - Jul 17, 2026

They will help you buy a car, hand you a pencil with a bunch of extended warranties you didn’t ask for, but once you buy and finance and are out the door, you won’t be able to reach them. Don’t leave messages either because it’s not like they call back. I called and left messages multiple times to schedule an appointment with my finance manager but never did I once get a call back. I had to visit the dealership in person to schedule an appointment and when revisited on the day and time of the appointment, I had to wait over 3 hours to speak with him. I spotted him having lunch upon my arrival which is understandable because everybody’s gotta eat, but 3 hours? You will find and buy a car here, but don’t expect much afterwards is all I’m saying 🤷🏻‍♀️

Their service department is extremely disappointing. I contacted them several times regarding my car service, but each time they were unresponsive and reluctant to provide any meaningful update. They repeatedly said they would get back to me, but no one ever followed up. Overall, it feels like they have very little concern for their customers' needs and satisfaction.

Disrespect service. The sales man start to give me attitude and disappointed face when I request to drive two other vehicles. During the test drive, he refuse to close the window when I was trying to test out how it would sound for driving with all windows closed and he ask me to not press the gas and don’t provide the guidance for where I should make turns (he said, you know you supposed to turn here right? I replied as, no, I did not.) How am I supposed to memorize the route??? After the test drives, he seems ... Read More

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Google - Jul 9, 2026

Disrespect service. The sales man start to give me attitude and disappointed face when I request to drive two other vehicles. During the test drive, he refuse to close the window when I was trying to test out how it would sound for driving with all windows closed and he ask me to not press the gas and don’t provide the guidance for where I should make turns (he said, you know you supposed to turn here right? I replied as, no, I did not.) How am I supposed to memorize the route??? After the test drives, he seems in a hurry to return back to the office and wouldn’t have time to answer our questions. So we let him go. When he left, he starts to shake his head as he is very disappointing or he is having some neck issues that he hesitated to show.

Staffs are accommodating, helpful and attentive to customers needs. They help as much as they could to satisfy the customer and met the expectations.

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I purchased a used 2019 Jetta from this dealership in October, and I’ve put fewer than 1,000 miles on it since then. Unfortunately, the AC stopped working just a few months after I bought the car. I brought it back to the dealership for repairs, and while they said it was fixed, I’m not convinced the issue was properly diagnosed or repaired because only about four months later, I’m experiencing the exact same problem again. What’s been even more frustrating is the lack of communication. I’ve been waiting to hear back from Clay, the used car manager, ... Read More

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Google - Jul 7, 2026

I purchased a used 2019 Jetta from this dealership in October, and I’ve put fewer than 1,000 miles on it since then. Unfortunately, the AC stopped working just a few months after I bought the car. I brought it back to the dealership for repairs, and while they said it was fixed, I’m not convinced the issue was properly diagnosed or repaired because only about four months later, I’m experiencing the exact same problem again. What’s been even more frustrating is the lack of communication. I’ve been waiting to hear back from Clay, the used car manager, but I still haven’t received a response. I understand that problems can happen with a used vehicle, but I expected a thorough repair and better customer service. I hope the dealership takes responsibility, follows up, and stands behind the vehicles they sell.

Fred and little finance guy, you totally missed a perfectly good sale. Fred you were not the problem, so this review is not a reflection of you but of the guy you sent in to do the dirty work. Tryse thank you for trying to make it right, but I could not give my money to a dealership who employs people with little or no character suck as the little guy who came in to totally screw us. I bought my car and got the extra warranty without the BS we got from the little guy, Im pretty glad I ... Read More

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Google - Jul 4, 2026

Fred and little finance guy, you totally missed a perfectly good sale. Fred you were not the problem, so this review is not a reflection of you but of the guy you sent in to do the dirty work. Tryse thank you for trying to make it right, but I could not give my money to a dealership who employs people with little or no character suck as the little guy who came in to totally screw us. I bought my car and got the extra warranty without the BS we got from the little guy, Im pretty glad I dont know his name it really was not worth

The Sales Manager, Chris, an Asian gentleman, and Sales person Tim, were eager to help me make a deal. Tim got me the vehicle I wanted, and Chris showed me a better way to go, financially. There was a plan available through Amazon Autos where I could get a $1,500 Gift Card if I made the purchase by the 26th. I was told that I had to put up $500 to get the $1,500 Gift Card, and that the $500 I put out to get into that program would be counted as $500 down on the final price for the vehicle. Unfortunately, it was not ... Read More

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Google - Jul 1, 2026

The Sales Manager, Chris, an Asian gentleman, and Sales person Tim, were eager to help me make a deal. Tim got me the vehicle I wanted, and Chris showed me a better way to go, financially. There was a plan available through Amazon Autos where I could get a $1,500 Gift Card if I made the purchase by the 26th. I was told that I had to put up $500 to get the $1,500 Gift Card, and that the $500 I put out to get into that program would be counted as $500 down on the final price for the vehicle. Unfortunately, it was not until the transaction was completed and my full down payment was made, that I noticed that the $500 I put down to get into the Amazon Autos Program did not show up on my paperwork. I called Chris and he apologized for the mistake and told me that Norm Reeves Hyundai would cut me a check for $500.00. I called back a couple days later and spoke with Tim, my sales rep. He said he would speak to Chris and get back to me. It has been a couple more days and as of yet I have not heard back from either person. I called back again today and was sent to Chris' voice mail. A good deal and a positive rating is quickly dwindling away.

DONT EVER GO WITH GARY!!! He will charge you extra stuff without even explaining and he would not explain anything that you are getting charged. Worst experience ever in my life and I had to wait for 3 hours. Never go here again!!

My salesperson, Elijah Tillman, was fantastic. Recommend this dealership for all your Hyundai needs. Fast, friendly and competent.

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Horrible had my new car in for 2 months. And gave 2 free car washes in return.

Had to bring my vehicle in for backup camera recall. Called this place and scheduled my appointment. Arrived there as scheduled just to be told that they didn’t have part necessary. Why schedule me then? No apology. Called back 6 months later with them still telling me they didn’t have part! Called another Hyundai dealership, about 4 miles away from Norm Reeves, Harbor Hyundai. They stated they had part and told me they’d fix the seatbelt recall too. All good now! Harbor told me they hear that about the terrible service department at Norm Reeves all the time. I’... Read More

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Google - Jun 21, 2026

Had to bring my vehicle in for backup camera recall. Called this place and scheduled my appointment. Arrived there as scheduled just to be told that they didn’t have part necessary. Why schedule me then? No apology. Called back 6 months later with them still telling me they didn’t have part! Called another Hyundai dealership, about 4 miles away from Norm Reeves, Harbor Hyundai. They stated they had part and told me they’d fix the seatbelt recall too. All good now! Harbor told me they hear that about the terrible service department at Norm Reeves all the time. I’ll never go back.

Mike De Leon and Elijah Tallman were both extremely helpful with helping me purchase my new Hyundai Elantra Hybrid! They explained all of the features available, any add-ons that I may be interested in, and were just generally pleasant to work with. Arthur Ortegawas also great with getting together all of my paperwork for my trade-in and purchase. I've had very difficult times at dealerships, so it was really refreshing to have the team genuinely be helpful.

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Promised by the general manager that 3 HARD INQUIRIES (!) made will come off in a month are still on my credit report, 13 months later. Same about ‘every payment Will increase your credit score. The lease has been disastrous for my hard earned credit score.

Fred at Cerritos Norm Reeves Hyundai was awesome! He was quick to find the Elantra Hybrid that I had seen on their website, so that I could test drive it and see how it felt and handled. Fred was straight-forward and answered all my questions. If he didn't know the answer immediately, he looked it up and got it verified. Even with my showing up at the dealership 2 hours before closing on a Sunday, Fred and Alex were able to get through the purchase negotiations and paperwork done pretty quickly for my car purchase!

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Terrible experience at Norm Reeves Hyundai Superstore. I bought a car through Amazon Auto from this dealer. I had done the whole deal through Amazon Auto and was told I only had to take care of the paperwork at Norm Reeves Hyundai Superstore. I expected this to work as easily as my experience buying a car through Carvana two years ago, BUT THIS WASN'T ANYTHING LIKE CARVANA!. This is just like walking onto the lot and going through the whole car dealer game. Instead of just taking care of paperwork, I was presented with a new offer that was ... Read More

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Google - Jun 13, 2026

Terrible experience at Norm Reeves Hyundai Superstore. I bought a car through Amazon Auto from this dealer. I had done the whole deal through Amazon Auto and was told I only had to take care of the paperwork at Norm Reeves Hyundai Superstore. I expected this to work as easily as my experience buying a car through Carvana two years ago, BUT THIS WASN'T ANYTHING LIKE CARVANA!. This is just like walking onto the lot and going through the whole car dealer game. Instead of just taking care of paperwork, I was presented with a new offer that was about $10,000 more than I was supposed to pay. This included the "what if this happens" stuff like extended warranty, alarm, paint protection, wheel and tire protections, ceramic coating etc. After listening to the salesman's presentation, I turned it all down and the salesman told me that he needed to talk it to his sales manager. So, now the game begins. They make you wait and wait, and wait. The sales manager finally comes out and now we are going back and forth as I repeatedly tell him why I don't want these extras. He then he comes back and says he can't give me as much for my trade as Amazon estimated and since its only about $600 less, I say fine. Finally he lays down an offer that has less for my trade in, but still has the $2,000 alarm, which seems redundant because the car already has an alarm. After repeatedly turning him down, the sales manager angrily says that he will not sell me the car without an alarm. Being weary and wanting the car I finally agree to the second alarm. To make matters worse I made a $500 down payment to Amazon which was not included in my contract or refunded through the dealership or Amazon as of two weeks after the sale. I've contacted Norm Reeves about four or five times about this and they said they would look into it, and mail me a check if it's true In conclusion, at this point, I cannot recommend using Norm Reeves Hyundai or Amazon Auto. It gives the advantage to the car dealer since you've already agreed to a price and given a down payment.

I didn't like that they tried to get in a higher price and play the game of pricing war of how much they would give for my car. When I asked the manager of why they just give the higher price on my trade in to begin with. Answer because some people will take the lower price.

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I live in Montebello and I don't mind going all the way to Cerritos to have my car serviced. Thank you Jayden for your help. Professional all the way.

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I am extremely disappointed with both the sales consultant and the sales manager. I inquired online about a car I wanted to purchase, and the sales manager already agreed to an out-the-door (OTD) price with me through email and text messages. Based on that written agreement, I drove 45 minutes to the dealership. After I arrived, they informed me there was a mandatory anti-theft add-on fee that could not be removed — an additional $1,800 on top of the agreed OTD price. This is clearly a hidden dealership add-on fee and a dishonest practice used to lure customers into the dealership. This dealership ... Read More

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Google - May 30, 2026

I am extremely disappointed with both the sales consultant and the sales manager. I inquired online about a car I wanted to purchase, and the sales manager already agreed to an out-the-door (OTD) price with me through email and text messages. Based on that written agreement, I drove 45 minutes to the dealership. After I arrived, they informed me there was a mandatory anti-theft add-on fee that could not be removed — an additional $1,800 on top of the agreed OTD price. This is clearly a hidden dealership add-on fee and a dishonest practice used to lure customers into the dealership. This dealership has a different definition of OTD price. I purchased another car from this dealership in 2025, and they did not have this kind of practice before. The salesperson explained that all vehicles on their lot now come with this mandatory add-on. If this fee had been disclosed upfront, that would have been acceptable. What is not acceptable is waiting until after I made the trip to tell me. It was a complete waste of my time and gas. I will not be returning here again. Buyers, beware. To the GM of Norm Reeves Hyundai: if you see this message, please reconsider and review this policy.

Had good experience with check in , information about recalls , maintainacce services , check in and check out .

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Takes 3 hours to do an oil change that was pre-scheduled. Delayed <1 hr from estimated time, every time I've gone.

Horrible communication and service. 2 weeks to get a copy of my contract. I had to call 3 times for it. Im in AZ. Finally have it all, handed me the key and said goodbye, didn't show me how anything worked. Crazy! Love my car though that's why they even got one star.

*ATTN* BEWARE OF THIS LOCATION. Chris the sales manager was a very rude and condescending individual. We currently have a Hyundai leased from norm reeves and had arguably one of the worst customer experiences I’ve ever had. Chris has SINGLE HANDEDLY convinced my wife and I to not only not buy out our lease, but cease all future business with Hyundai in general. The lack of communication, empathy, and ability to listen was astounding. This transaction was presumably an abysmal representation of the work atmosphere and company culture at Norm Reeves Hyundai.

I had the roof of my 2019 Sonata painted due to paint delamination. When I got my car back I noticed they dinged the paint in a different area and will not take care of it. Last year I was lied to about the extended warranty and paid $800 to have my delaminating hood painted when it was covered. I'm done with hyundai.

I have been to this location 3 times now and I have had the same issue multiple times. I opted to not say anything the first time but when it happend a second time I actually took the time to fill out their survey and noted it had happened before. The issue was minor (they inflated all tries to the same pressure when the front tires are supposed to be higher) and a service advisor reached out to make it right. I was satisfied that they would remind their techs to fill them to factory specs so I used them a ... Read More

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Google - May 11, 2026

I have been to this location 3 times now and I have had the same issue multiple times. I opted to not say anything the first time but when it happend a second time I actually took the time to fill out their survey and noted it had happened before. The issue was minor (they inflated all tries to the same pressure when the front tires are supposed to be higher) and a service advisor reached out to make it right. I was satisfied that they would remind their techs to fill them to factory specs so I used them a third time. This time when I came back to get an oil change and mentioned to the service advisor about this repeated issue he reassured me they would communicate with the tech about this. When I did get my car back I immediately noticed they again made a mistake on the tires, namely that this time the tires were rotated but the PSI was not adjusted and the tire pressure on the front tires wa below the back tires which is the opposite of what its suppposed to be. Not sure if they filled the tires to the correct pressure then rotated the tires but regardless the PSI was the reverse of what it was supposed to be. I took a photo and informed the service advisor but was unable to stick around for them to fix it since I was running late. Unfortunately I am no longer confident that this location does quality work if they cant even fill tires to the factory specs even when the issue was brought up prior to the oil change and has now occured 3 times. I am frustrated because I am going to have to pay to get another oil change from somewhere else since I cant even trust this location is using the correct oil for my car since they dont seem to be aware of what the factory specs are supposed to be.

Horrible customer service, my advisor she was awful, nobuodates, it took them almost 4 hour to get my oil changed only and I had an appointment beyond eussapointing

My experience here at this dealership was horrible I took my car for a recall and my car is underwater and they still haven’t given me back my back after 40+ days, just giving me the run around and they lack communication, don’t recommend to anyone and good luck trying to get your car fixed with this dealership garden grove is way better. Customer service sucks!!!!

The Hyundai service department is why I struggle to recommend this brand to anyone. Needs a minimum of 4-5 hours for diagnostics for even the smallest issues, and refuses to provide a loaner for that time. They do provide an Uber but only one way, so you have to pay to pick up your car. This is not customer support, it's borderline customer abuse.

Dedicated sales person and manager will complete sale no matter what. Very clearly explained every steps to final closure.

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(Translated by Google) they behave very badly (Original) очень плохо себя ведут

(Translated by Google) Very bad experience. Today, April 15, 2026, I went to look at the new cars and spent about 15 or 20 minutes looking at them and walking around, and not a single salesperson approached me or even came out to ask if I wanted to look at one or what I was looking at. 0 out of 10 (Original) Muy mala experiencia, hoy 04/15/2026 fui a mirar los carros nuevos y estuve como unos 15 o 20 minutos mirando los carros y dando bueltas al rededor caminando de un lado a otro y ningún vendedor se aserco ni siquiera salieron para preguntar si quería ... Read More

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Google - Apr 16, 2026

(Translated by Google) Very bad experience. Today, April 15, 2026, I went to look at the new cars and spent about 15 or 20 minutes looking at them and walking around, and not a single salesperson approached me or even came out to ask if I wanted to look at one or what I was looking at. 0 out of 10 (Original) Muy mala experiencia, hoy 04/15/2026 fui a mirar los carros nuevos y estuve como unos 15 o 20 minutos mirando los carros y dando bueltas al rededor caminando de un lado a otro y ningún vendedor se aserco ni siquiera salieron para preguntar si quería mirar alguno o que estaba mirando, 0 de 10

Walked in to ask about an Ioniq 5 lease and got hit with a straight-up clown offer: $650/month with $3,000 down. Absolutely insane. The math was so bad that the lease was getting way too close to the purchase price, which is just ridiculous. At that point, what’s even the point of leasing? It honestly felt like they were trying to see whether I was dumb enough to just nod and sign. No real transparency, no numbers that made sense, just a garbage deal thrown on the table and hoping it sticks. The second I saw those numbers, I got up ... Read More

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Google - Mar 29, 2026

Walked in to ask about an Ioniq 5 lease and got hit with a straight-up clown offer: $650/month with $3,000 down. Absolutely insane. The math was so bad that the lease was getting way too close to the purchase price, which is just ridiculous. At that point, what’s even the point of leasing? It honestly felt like they were trying to see whether I was dumb enough to just nod and sign. No real transparency, no numbers that made sense, just a garbage deal thrown on the table and hoping it sticks. The second I saw those numbers, I got up and left. No chance I was going to sit there and let them play games with me. Be careful with this dealership. If you come in looking even a little unsure, they’ll try to milk you with a terrible deal. Do your homework before you walk in, or they’ll waste your time with some overpriced nonsense.

Hyundai of cerritos needs to train their technician on how to take pride in the work they complete. Horrible experience, engine replaced, drove it home and noticed oil all over my driveway. Undercarriage was full of oil that traveled down to the rear and up staining rear bumper. On top of that two days out of the shop the check engine light came on again after they cleared it from supposedly a loose connector when I picked up the car.